Some US unemployment applicants say facial recognition models used by ID verification service ID.me are failing to identify them, locking them out of benefits (Todd Feathers/VICE)

Todd Feathers / VICE:
Some US unemployment applicants say facial recognition models used by ID verification service ID.me are failing to identify them, locking them out of benefits  —  ID.me’s CEO says unemployment fraud is costing taxpayers $400 billion, but his own company is denying claims because of problems with its tech, users say.